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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Scott Plant

February 3, 2023

5  out of  5 rating by Scott Plant
"Service with a smile. I have been a State Farm customer for many years, I have home coverage, auto and an umbrella policy. James and his staff always take the time to answer all my questions. He will point me out to be best coverage for what I need. Highly recommended for service price."

Lin Wong

February 3, 2023

5  out of  5 rating by Lin Wong
"I highly recommend James team for all your insurance needs! Great rates and service ! I would give 10 stars."

Anthony Leon

February 2, 2023

5  out of  5 rating by Anthony Leon
"I wanted to take the time to thank James and his team at Statefarm for providing me with more than just insurance. Everyone at his office is always ready to lend a hand and provide useful information. I use them for home, auto , atv and rental. Thank you James!"


February 2, 2023

5  out of  5 rating by Jennifer
"A friend of ours recommended James for insurance needs when we had our quads stolen. We didn’t know we can get those insured in the first place. When we met James, he patiently explained the different plans State Farm offers and we’re so glad we did the switch! Now we have a peace of mind knowing if something were to happen to our new quads, they are insured. His staffs are very friendly and are always willing to help. I recommend James State Farm to anyone who is looking for great service!"

Cassie Huynh

February 2, 2023

5  out of  5 rating by Cassie Huynh
"James and his staff are very informative and professional! They are quick to responding with my questions which gives me great peace of mind when it comes to insurance policy related issues. I highly recommend them! We have had services with them for several years !"

John Dang

February 2, 2023

5  out of  5 rating by John Dang
"Been using James chen office for many years; very approachable and efficient. I always use my credit card to pay for my policy so I can get points I got umbrella and business coverage But seriously good people to work with"

Eddie Kwan

January 15, 2023

5  out of  5 rating by Eddie Kwan
"James and his team are always attentive, fast and thorough. Vivian Ta is so helpful and very caring."

Steve C

December 30, 2022

5  out of  5 rating by Steve C
"James was recommended by a close friend of mine. All his families are insured under James. He has a well established team to assist anything complex bumps you may encounter for housing, life insurance, umbrella, & cars. I have everything insured by James. And love how they provide great services professionally in a timely matters. I highly recommend this location to anyone I know. They do a very good job to all your needs. And they are a caring team that takes care of you. I’ve been with other State Farm agents in the past. But they did not show the hospitality services & care like James team did. I’m definitely going to stay and be with this agent for all my insurance coverage need. I trust James to continue doing the best job they can without me worrying about my coverages. Highly appreciated all the services James & his staff has done! Happy Holidays!! -Steve"

Ron L

December 21, 2022

5  out of  5 rating by Ron L
"James was recommended to me by a close friend of mine. I was told I would be taken care of, and that’s exactly what happened. James made everything easy and gave me great quotes. Definitely will be recommending james to others or anyone!"

Ann Sirkin

November 30, 2022

5  out of  5 rating by Ann Sirkin
"James and his team are super helpful! James has been helping us with our insurance coverages from our home owner insurance while in escrow to take new cars home. A+++ Super fast at responding to our questions and concerns also very patience with us when we have questions. Definitely recommend his services."

Van Lam

November 30, 2022

5  out of  5 rating by Van Lam
"I called the office for a quote on home + auto . I was always afraid State Farm was going to be expensive but found out from James team that when you bundle you save. Glad I made the call and got the best deal and service!"

alexis athena

November 4, 2022

5  out of  5 rating by alexis athena
"Thx to a good friend who works for Jame's office who got my family the best rates switching from Triple-A to State Farm. State Farm beats Triple A's rate and has excellent service. I recommend State Farm because they are very efficient in getting things done, very responsive, and professional."


November 2, 2022

5  out of  5 rating by RubyC
"One of my close friends referred me to James Chen. I am incredibly amazed by his amazing team and how efficient they get things done. They always stay on top of things and take care of the customers’ needs, which is why I highly recommend them."

Richard Coyle

October 24, 2022

5  out of  5 rating by Richard Coyle
"James and Justin have been the best part of my experience with State Farm. They both have gone over and beyond exceptional customer service and personal assistance. They absolutely have a client in me forever."

Bee Koh Papazyan

October 24, 2022

5  out of  5 rating by Bee Koh Papazyan
"I truly appreciate dealing with professionals when having to handle any kind of important tasks such as insurance. This office makes it a breeze! I would highly recommend James and his team to everyone."

Ethan Casavi

October 24, 2022

5  out of  5 rating by Ethan Casavi
"I was referred by Justin to State Farm and I heard many great things about James Office. The staffs are super efficient, fast paced and knowledgeable going in depth of different coverages. Definitely check them out!"

Justin Tran

August 5, 2022

5  out of  5 rating by Justin Tran
"James and his team are beyond incredible! They take under 15 minutes to run a auto, life, workers comp, or fire insurance quote Very reliable, trustworthy agent you can find in the city of Walnut and you'll be exceptional with their services. Definitely recommend checking them out for any type of insurance!"

julie a. tu

June 15, 2022

5  out of  5 rating by julie a. tu
"I’ve been loyal customer of Statefarm for a very time time and let me tell you, James Chen and his staffs are by far the best of the best. They are professional, knowledgeable, and most of, caring. James educated me on the importance of having the proper coverages, not only my homes and autos, but for my entire family. That my friend, is LIFE INSURANCE. My super skeptical husband was very closed minded and negative about getting life insurance, but James was very patient and answered all our questions. I’m very glad to know that my family is protected in all aspects."

King Chen

June 14, 2022

5  out of  5 rating by King Chen
"Been using State Farm James chen for maybe 3-4 years.never had any problems at all. Their staff is very competent and got back to me almost always immediately when I had any questions. Would recommend to friends and family."


June 14, 2022

5  out of  5 rating by T N
"Referred by a friend, and glad i reached out. Great experience, super transparent and communicative. Office support staff were also great, all around a pleasure to deal with. Follow up was also great. 5 stars for execution. Highly recommended."

Edward Delgado

September 24, 2021

5  out of  5 rating by Edward Delgado
"Thank you James Chen State Farm for having such an excellent rep like Vivian. My auto insurance policy was a breeze. Vivian was determined for my best interest, coverage and rate. Defiantly a recommend for this location. Having such support is mandatory for anyone who needs any kind of policy. Thank you."

Freddy Rodriguez

September 23, 2021

5  out of  5 rating by Freddy Rodriguez
"Awesome customer service, answered all my questions I had for them. Very professional!"

leah montenegro

September 23, 2021

5  out of  5 rating by leah montenegro
"Ask for Vivian! I got a great quote from her that saved me a lot of money. Now my whole family has State Farm!"

Jordan Hernandez

September 22, 2021

5  out of  5 rating by Jordan Hernandez
"I’ve had State Farm for a few years now and recently started working with Vivian. She is outstanding in her customer service and goes above and beyond for her clients. Her professionalism and ability to connect with clients makes the process easy and smooth!"


September 22, 2021

5  out of  5 rating by MJB TV
"Very helpful, highly reccommend!!!!"